AUTHENTIC SIKKIMESE CUISINE & FUSION

Welcome to Denzong Momo. By accessing our website or placing an order online, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

This website is operated to help customers browse our menu, place food orders, and access restaurant services.

1.1 Use of Website

You agree not to misuse the website for unlawful, fraudulent, or harmful activities. All information provided while placing an order must be accurate and true.

1.2 Food Orders & Acceptance

  • Once an order is placed, you may receive confirmation via SMS or email.
  • Orders are subject to item availability and restaurant operating hours.
  • We reserve the right to cancel an order in case of item unavailability, pricing errors, or operational issues.

1.3 Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and may include or exclude applicable taxes.
  • Payments are processed through third-party payment partners.
  • Orders requiring online payment are confirmed subject to successful payment processing.

1.4 Food Quality & Allergens

We strive to maintain appropriate hygiene standards during food preparation and packaging. Customers with known allergies or dietary restrictions should contact the restaurant to verify ingredients before placing an order.

1.5 Limitation of Liability

We are not responsible for delivery delays caused by weather, traffic, or other circumstances beyond our reasonable control. To the extent permitted by applicable law, our liability is limited to the value of the affected order.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Food delivery is available only within the serviceable locations displayed on our website or confirmed by the restaurant.

2.2 Delivery Time

Estimated delivery times may vary depending on distance, order size, restaurant operations, and delivery availability. Traffic, weather, holidays, and other external factors may cause delays.

2.3 Delivery Charges

Delivery charges, if applicable, will be communicated before the order is confirmed.

2.4 Proof of Delivery

Customers may be asked to provide an order confirmation code or other reasonable verification at the time of delivery.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Since food is prepared fresh, customer cancellation requests may not be accepted after an order has been confirmed and preparation has started. Please contact the restaurant as soon as possible for assistance.

3.2 Cancellation by Restaurant

We may cancel an order due to circumstances such as:

  • Item unavailability
  • Restaurant closure or operational issues
  • Technical or pricing errors
  • Unserviceable delivery location

3.3 Refund Policy

Refund requests may be considered in situations such as:

  • The restaurant cancels a confirmed order.
  • Payment is deducted but the order is not confirmed.
  • An incorrect item is delivered or an order is not delivered.

Each request will be reviewed based on the order details and applicable consumer protection laws.

3.4 Refund Process

Approved refunds will generally be initiated within 5–7 working days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

3.5 Contact for Support

For order-related questions, cancellations, or refund requests, please contact Denzong Momo using the details below.

4. Changes to These Terms

We reserve the right to update these Terms & Conditions when necessary. Updated terms will be published on this page. Continued use of our website after an update constitutes acknowledgment of the revised terms, subject to applicable law.

5. Contact Us

Restaurant: Denzong Momo
Address: 1st Shop of 4, Denzong Momo, Opp. Radio Centre, Chandmari, Guwahati, Assam - 78003
Phone: +91 87610 26970